Get help to moderate your social presence. Our chat agents can push customers and community through the adoption funnel while they're engaging on your social channels. The shared goal is to make your audience feel that their comments are valued & highly appreciated.
Get help identifying threats on social that could cause reputational damage. We highlight your strengths and add context to posts before escalating medium > high impact transcripts. It's all about de-risking your social stage.
Social content moderation isn't only about monitoring customer /analyst conversation forums. It's also about monitoring competitor conversation forums. There are a number of ways to track what competitors say about you and we're pretty astute when it comes to safeguarding brands.