Why us?
We're ready when your customers are...
We're ready when your customers are...
IN SUMMARY
Don't be a stranger, let's talk
We believe in “sales through service” and our figures speak for themselves.
After completing almost 2 million live conversations over 12 years across 18 different industries, we’ve learnt a thing or two about B2B messaging.
Customers who talk with us are more likely to buy, with a 20% higher average order value and a 98% satisfaction rating.
" We're a team of Real Professionals, who manage your 1st touch channels to generate more sales leads'.
It could be 10.30 at night or 7.30 in the morning - we're ready to talk
With 12 year's experience and a knowledge-base built from millions of B2B chat & phone call scenarios, we dig into your data and audience profiles to deliver an industry-leading service.
Our track record boasts; a 98% customer satisfaction rating, an average chat response time of 27 seconds and ROI of 48% more leads.
It's all about meaningful interactions, at just the right time.
5 reasons to choose us
1. We do what we say:
We believe in “sales through service” and our figures speak for themselves.
If you're looking to maximise sales or connect with new audiences, our programmes are right for you. We’re already trusted by global brands to deliver conversations on-line that matter.
2.
We're not a chat bot:
We don’t just gather names & email addresses; instead, the prospects that we talk with get questions answered and are more likely to accept a follow-up from sales, with a 20% higher average order value. We're competent conversationalists.
3. We're customer focused and target driven:
With customer expectations growing, we’re here to drive informative conversations with the people that matter most to you. We provide a team of local experts in sales & customer support. It means you've one less thing to worry about and monitor real-time.
4. We're fast:
A timely on-line response is a crucial brand builder, and we’re here to help you establish just that with the right SLAs to meet customer's expectations and not burn budget.
5. We're scalable - in the US & UK:
If you already manage an in-house team but want to expand quickly, we're here as an overflow team to help you maximise your potential.
Or if you're looking to build an A-class team from the ground up, we'll help you do just that and support every stage of your journey.
As well as offering UK and US-based live chat & lead generation outsourcing, we also provide expert consulting to help you find the best; workflow, technology and people in the market.