Our Services

Meaningful conversations open doors

79% of customers say they prefer live chat
Live chat kick-starts the lead generation journey

Three services

LIVE WEB CHAT
Puts live agents on your site


Since 2012 our managed response desks have grown sales pipeline for global B2B brands.  Professional UK agents handle real-time conversations with corporate web visitors to drive the sales process forward with; chat, text call-me and live email channels. 

SOCIAL ENGAGEMENT
Puts live agents on social channels

We highlight your strengths and add context to posts before people leave uninformed.  That's the role of our managed social teams - they push customers and community through the adoption funnel while they're hot to engage.

LEAD GENERATION
Fills pipeline with qualified leads


Providing sales teams with leads in real time is the service we're best known for. We set appointments and zoom meeting on behalf of clients through professional outbound calling.  Finding decision makers, qualifying intent & opening doors to new opportunities.

Companies are increasing lead conversion by 48% 
with B2B live chat, text, email & ring me services

Be everywhere your customers are
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All in one place

Everyone looking at your business on-line wants instant options to; chat, text, click to dial, book a ring-back...  
That's what we do:
  • Prompt dialogue on all channels
  • Answer questions across multiple business hours
  • Measure and optimise  first site encounters
  • Generate more leads with less forms
Personal  |  Instant  |  Convenient  |  Scalable

Here's what we do

LEAD FOLLOW-UP, LEAD GENERATION & APPOINTMENT SETTING

Contact Initiation & Lead Generation

We make timely outbound calls to qualify your web leads, find the decision makers, check their intent, raise understanding & open doors for you to follow-up and convert.


Lead Nurturing & Appointment Setting

With well-prepared outbound calling we nurture a prospect's interest and qualify their appetite to; evaluate, trial & buy your services. We then set appointments and zoom meetings on your behalf for you to continue the sales dialogue.

Account Profiling & Mapping

Our account profiling programmes arm your sales teams with insightful intelligence about the; people, corporate structures and strategies of prospects.  We map key data points to your buyers' journey so that your sales teams spot the triggers and know when to (re) engage at the right time with the right message.

Event Recruitment, Monitoring & Follow-up

It’s a ‘no-brainer’ that, ensuring a good quality turnout can maximise event ROI. Collaborate with us and together we can drive better qualified prospects to your upcoming events with our attendance generation services.  And it doesn't stop there. We'll help you moderate the events to ensure that registered delegates show, interact and feedback at the end.

Inside Sales Team Overflow

Put simply;  we offer cover when demand is high and resource is low, or a backlog of leads is growing cold and needs a results-led follow-up blitz. Our teams of professional callers are trained to identify, qualify and create opportunities for you to sell more.

LIVE WEB CHAT OUTSOURCING - People & Process

Live Chat Handling for Sales

Get the sales team your website never had -  a fully managed 'human' chat service on your web site to make marketing budgets work harder.  Bridge the gap between an initial interest and a sales call. We offer a managed service for your company to find new customers with live; chat, email, text & call-me options on your website.

Live Chat Handling for Support

Give your customers the help they need. From basic service issues to technical helpdesk ticketing. Create the most effective engagement strategy and timely response workflow. 

Live Chat for Out-of-Hours

When you’re asleep, we keep your chat running. We take over when you leave the office.  Whether you are UK or USA-based

One-off Chat Projects

Got a special project? Save time & resource with a pop-up team to create & manage live engagement on your campaign site

Live Chat Overflow

Whether we take first line chat scenarios, or just help with overflow response volumes,  we top-up when demand is high and your internal teams need help.

WEBSITE CHAT STRATEGY - Technique, Training, Technology

Chat Optimisation Consultancy

Get help to set-up / supercharge your chat function. Anyone can install a widget but that won’t maximise leads. We help you develop plans that deliver the best automated & human conversation tactics. We put in place: conversation tree scripting, placement & routing workflows, measurement and analysis tools.

Chat Implementation

Get help selecting the best chat technology to integrate with CRM and re-marketing tools that you already have. We help de-risk the selection & implementation stage.

Chat Training

Conversational marketing is a skill that we learn.  There are a number of do's and don'ts with B2B chat and our training programmes help companies establish conversation styles to fit the corporate brand  AND differentiate customer profiles.  We help upskill your team members to deliver exceptional online conversations.

Chat Improvement Plans

Get an independant view on how to improve your automated and human conversations on-line.  We'll analyse  your data & insights, benchmark your success and help you develop KPI improvement plans.

SOCIAL SITES CONTENT MODERATION

Reviewing Chat Rooms, Message Boards & Comments

Get help to moderate your social presence. Our chat agents can push customers and community through the adoption funnel while they're engaging on your social channels.  The shared goal is to make your audience feel that their comments are valued & highly appreciated.

Escalating Critical Issues to Stakeholders

Get help identifying threats on social that could cause reputational damage. We highlight your strengths and add context to posts before escalating medium > high impact transcripts.  It's all about de-risking your social stage.

Ensuring Brand Protection & Audience Safety

Social content moderation isn't only about monitoring customer /analyst conversation forums.  It's also about monitoring competitor conversation forums. There are a number of ways to track what competitors say about you and we're pretty astute when it comes to safeguarding brands. 

Conversational competence on every channel

Helping customers engage everywhere  
"Courtesy topped with a determination to help"

Who do we support?

Businesses that want to trade inside & outside their business hours
Businesses wanting to raise & protect their profile
Expanding companies breaking into new markets
Growing companies that need new business meetings booked

Interested? We’re here to help!

Give us a shout
Book an appointment
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