Closer on-line engagement =
More sales
42% of customers across industries say 'live chat' is their preferred method of interacting
We power growth by improving lead generation
- Need sales?
Tell us about your ideal customer.
We want to understand your market, business, customers, data and ambitions. We’ll know a fair bit about you already from our initial conversations and our success with others in your marketplace.
Before we start, our job is to understand all the known unknowns, as well as the unknown unknowns.
- Ambitious goals?
We'll scope your ROI.
Our ultimate goal is to drive ROI up while creating conversations that matter for your business and your customers.
We'll carefully consider every aspect of your on-line service model to make sure the right message is presented at the right time.
- Tight timeframes?
There's no long-term lock-in. You set the pace.
But we won't rush the set-up part because we want to make sure we’re delivering a customer experience that you (and your customers) are proud of.
So we take all the learnings from your current process and build a comprehensive knowledge base & conversation workflow (not a script!). We deep dive into your analytics and user journey to build a proactive contact strategy, and do a lot of testing before we go live.
Deploying live chat isn't just about technology. Choosing systems takes 5% of the time involved in setting you up. It's the strategic workflow that makes the difference.
- Good local fit?
Chat with UK and US team members to check if you click.
We're committed to quality and continuously monitor chat performance to make sure it’s the best it can be.
Regular reviews allow adjustments to be made to a knowledge base, conversation flow and proactive contact strategy.
A continuous programme of human and automated chat training ensures that our results speak for themselves.
We stay on top of your company news to leverage dialogue around new products, new partners, sales drives, marketing campaigns, media coverage and legislative changes.
- Solid track record?
Lots of work is put into ensuring you get the best plan & people.
Our agents want to learn your business.
We’ve onboarded many different size companies with complex business propositions. Our process enables us to learn what cusomers are likely to ask and how we can best offer re-assurances of value.
Our remit is to make your customers feel like they’re the only ones on the site. Our 12 year success story speaks for itself.
How we work
We stand-in when you need help
You buy the services you need, when you need them, without the people management headaches.
Polished AND practical
You scale operations at an affordable cost with increased customer satisfaction and improved efficiency.
Get the resource mix you need in weeks not months.
A resilient approach
We believe that “sales through service” is the path to new growth.
After completing almost 2 million live conversations over 12 years across 18 different industries, we’ve learnt a thing or two about B2B messaging and responsiveness.
