Whether you’re taking a first step on the live chat journey, or wanting to improve an existing strategy, we’re here to help.
Today, we're seeing more and more companies tool-up to make 'instant chat' available on customer screens; on corporate web sites; at webinar events; on social site forums... Places where buyers can engage on-demand.
If your chat widget pops on screen, you need to be ready to answer because chat means ‘chat’ – it’s not a message taker
We're ready when your customers are.
It could be 10.30 at night or 7.30 in the morning...
We don’t just gather names and email addresses; the prospects we talk with are engaged in a value-based conversation each time. It means they're more likely to buy with a 20% higher average order size because the right expectation is set from day 1.
Our remit is to make your customers feel like they’re the only ones on the site.